Frequently Asked Questions

Q: Am i liable to custom charges or duty on my purchases from this website?


As stated previously, most governments charge import duty/custom charges on all goods imported from overseas. The rate of these charges/duties different between countries.

The customs clearance formalities are normally handled by the courier company that undertake the shipment.

From our experience, the custom clearance on Normal Delivery (Air registered parcel) is usally a bit lack and therefore you might be able to avoid import duty/custom charges if you choose your order to be delivered by Normal Delivery (Air Registered Parcel). is a marketing arm sells contact lenses and other related products online/in an e-business environment. Customers are required to obtain a valid prescription by their Optometrist or Optician before placing order on this web site and confirm that the order placed is in accordance to the said valid prescription as stipulated by their Optometrist or Optician.